Orchestration platform for omnichannel commerce

Kotta helps you engage all customers at the right pace and in the right tone.

Powering connected experiences with over 25 million commerce operations monthly.

What will you achieve with kotta?


Engage customers at the right pace and in the right tone

Orchestration challenges aries when you ...

Go multi-directional

connecting at least three of these:

multiple channels, touchpoints, stores, warehouses, countries, regions and vendors.


at least two of these:

warehouses, customer events, supplier prices, supplier sortiments, supplier stocks, supplier services.


any of these across multiple directions:

sortiment, stocks, prices, customers, orders, documents.


Commerce orchestration in action

Increase assisted conversion between sales channels

In the dynamic world of omnichannel commerce, the key to success lies in your ability to facilitate assisted conversions, a metric that can only be accurately gauged through the meticulous tracking and profiling of each customer's unique journey. To achieve this, you need sophisticated tools that offer a comprehensive view of the customer experience.

Data stands as the cornerstone of effective marketing automation, and kotta is your trusted ally in harnessing its potential. Our platform empowers you to seamlessly gather transactional, demographic, and other vital customer and commercial insights from all your sales channels, uniting them in one centralized hub. This consolidation allows you to optimize your marketing expenditure and drive higher returns on investment (ROI).

With consolidated data at your fingertips, it no longer matters which channel a purchase originates from; instead, these channels work in synergy to bolster each other. This wealth of comprehensive and refined data forms an exceptional foundation for deploying cutting-edge marketing tools driven by artificial intelligence and machine learning. It also paves the way for business intelligence software to reveal new avenues for growth and success. Elevate your omnichannel marketing game with kotta and harness the true potential of your data.

Sell from any channel, fulfill from any location

In the fiercely competitive world of modern retail, the ability to sell from any channel and fulfill orders from any location is a game-changer. Kotta is your all-in-one solution to orchestrate this retail evolution seamlessly. With kotta, you can break free from the limitations of traditional commerce and embrace true omnichannel retail.

Our robust platform empowers your business to sell through multiple channels, whether it's your online store, mobile app, social media, or brick-and-mortar locations. Plus, kotta's sophisticated orchestration capabilities allow you to fulfill orders from any location, be it a central warehouse, a retail store, or even dropshipping directly from your suppliers. This unparalleled flexibility not only enhances your operational efficiency but also delights your customers with faster deliveries and a seamless shopping experience.

Recognize your customers instantly and offer them what they really desire

By providing a centralized hub for all your data, kotta ensures that your team can swiftly access the information they need. This accessibility allows your customer service and sales teams to recognize and respond to customer inquiries and orders promptly. Having up-to-date and consolidated data enables your team to serve customers effectively, understanding their historical interactions and preferences.

Moreover, kotta's orchestration features empower your team to streamline operations and provide consistent service across various channels. It ensures a cohesive customer experience, reducing the potential for errors and inconsistencies in customer service. Kotta is a powerful tool for recognizing customer needs and efficiently fulfilling them through well-organized and integrated data.

Empower your customers with self service in your physical stores

In the world of Buy Online, Pickup In Store (BOPIS) operations, orchestrating various platforms and systems is of paramount importance. The seamless execution of these operations hinges on the real-time synchronization of data between stock management, e-commerce platforms, and in-store inventory systems. Without efficient orchestration, the risk of discrepancies in product availability and customer expectations runs high. This can result in frustrated customers, increased operational costs, and lost sales.

Kotta serves as the conductor that unites your stock management, e-commerce platform, and in-store systems into a well-coordinated symphony. Its orchestration capabilities ensure that inventory data is up-to-date across all platforms, guaranteeing that customers can confidently purchase items online and pick them up in-store without disappointment. This harmonization streamlines the entire BOPIS process, from order placement to inventory allocation and order fulfillment. Kotta's central data storage facilitates a real-time view of stock levels and order statuses, minimizing the risk of over-promising and under-delivering.

Moreover, kotta's orchestration extends beyond inventory management. It enables your team to efficiently manage and allocate resources, from product data sync to order processing, resulting in a smoother and more cost-effective operation. With kotta in place, your business can offer a reliable and convenient store pickup experience, building customer trust and loyalty while optimizing operational efficiency.

Make better decisions by reducing data silos within your organization

In the age of data-driven decision-making, the concept of "data silos" can be a major hindrance to organizational success. These isolated pockets of data within various departments or systems create inefficiencies and hinder the flow of critical information. To make better decisions, it's imperative to break down these barriers and foster a culture of data collaboration across your organization.

Kotta is the key to dismantling data silos. By centralizing your data storage and facilitating seamless data integration and sharing, kotta ensures that decision-makers have access to the most comprehensive and up-to-date information. Whether it's sales, marketing, finance, or any other department, kotta promotes a unified data ecosystem, allowing teams to collaborate and draw insights from a holistic data perspective. This transformative approach empowers your organization to make more informed, timely decisions, resulting in improved efficiency, cost savings, and a competitive edge in today's data-driven business landscape.

Furthermore, kotta's seamless integration capabilities ensure that the valuable data stored on the platform can be easily connected to your preferred BI solution. This means that your organization can leverage its existing BI tools and harness the power of comprehensive, centralized data to derive actionable insights. By eliminating data silos and fostering interoperability between kotta and your chosen BI system, you not only enhance decision-making but also unlock the full potential of your business intelligence investments, resulting in a more data-savvy and responsive organization.

Automate B2B transactions for more valuable partnerships

In the realm of B2B relationships, the seamless and efficient execution of transactions is the foundation for building and maintaining valuable partnerships. Manual processes and paperwork can lead to delays, errors, and increased operational costs, which ultimately hinder the growth potential of these relationships. However, by embracing automation, businesses can enhance the value of their B2B partnerships significantly.

Kotta presents a transformative solution for automating B2B transactions, offering a streamlined approach to order processing, invoicing, and fulfillment. By integrating your systems with your partner's, kotta eliminates the need for time-consuming manual data entry and document processing, reducing the risk of errors and ensuring transactions are executed accurately and promptly. This not only saves time but also improves the overall efficiency of your B2B operations, fostering stronger relationships with your partners.

Automation not only enhances transactional efficiency but also opens the door to more advanced forms of collaboration. With kotta, businesses can exchange data and information seamlessly, leading to deeper insights and proactive decision-making. This real-time data sharing and integration facilitate a more synchronized approach to inventory management, demand forecasting, and supply chain coordination. The result is a more valuable and resilient partnership, where both parties can grow and adapt in tandem, responding to market changes swiftly and effectively. By automating B2B transactions with kotta, you're not just saving time; you're investing in more valuable, agile, and future-proof partnerships.

Eliminate the need of manual catalog updates or chasing for product information

Manually updating catalogs and chasing product information can be a significant drain on resources and productivity. Kotta offers a transformative solution to eliminate these burdens and streamline your operations.

With kotta's powerful automation capabilities, you can bid farewell to the time-consuming task of manual catalog updates. Our system seamlessly integrates with your product database(s) and eases the burden of keeping your catalog current. Product information is automatically sourced and updated in real-time, ensuring that your customers always have access to the latest offerings. Say goodbye to the frustration of out-of-date listings and the need to chase down product details; kotta's solution is your one-stop answer to improved efficiency, reduced manual work, and a sharper competitive edge.

Enable your team to provide top notch customer service

In today's business landscape, exceptional customer service is a non-negotiable aspect of success. Kotta understands that providing top-notch service is the cornerstone of building lasting customer relationships, and our solution is designed to empower your team to excel in this endeavor.

With kotta at your side, your team gains access to a wealth of customer insights and data. This information equips your support and sales teams with a comprehensive understanding of each customer's journey, enabling them to tailor their interactions and recommendations with a personal touch. Whether it's resolving an issue or making product recommendations, having the right data at the right time allows your team to provide proactive and effective assistance.

Kotta's automation capabilities take the burden of repetitive and time-consuming tasks off your team's shoulders, freeing them to focus on what truly matters: building genuine connections with customers. By automating routine processes, your team can dedicate more time to listening to customer needs, addressing concerns, and delivering exceptional service. This newfound efficiency not only enhances customer satisfaction but also boosts your team's morale and productivity. When your team is empowered with the right tools and the time to engage meaningfully with customers, your business thrives, and your customer service becomes truly top-notch

Minimize stock holding costs with omnichannel utilization of all items in hand

In a dynamic scene characterized by an ever-expanding array of sales channels and methods, the traditional approach of maintaining separate inventories and warehouses for each channel has become increasingly costly and inefficient. To thrive in this environment, it's imperative to make your entire inventory seamlessly available across all channels, providing customers with the freedom to access your products regardless of where and how they choose to shop.

Consider your physical stores as existing warehouses, each brimming with the cost of maintaining stock in the form of a curated assortment and quantity. Leveraging these assets by selling directly from the in-store inventory not only conserves expenses but also negates the need for additional warehouses. Any stock hidden from the view of customers is akin to locking it away in a distant dungeon, far from where it can serve its purpose of satisfying customer needs and preferences.

To effectively achieve this seamless inventory integration and orchestration across multiple channels, retailers must adopt a robust and real-time inventory management system. This system ensures that product availability data is consistently accurate, empowering all systems involved in sales and service to operate with synchronized efficiency. It's precisely this challenge that kotta is designed to address—an omnichannel orchestration solution built to enable retailers to manage their inventory holistically, regardless of the sales channel or service method, and ensure a seamless, cost-effective, and customer-centric shopping experience.


The backbone of your omnichannel infrastructure

Our results in numbers


faster time to market than building traditional, direct API integrations


is what it takes to process and distribute 10.000 product data changes


API request per day without sweat


historical uptime for kotta services

Keep everything real-time

Kotta's applications can instantly detect changes in connected databases and trigger workflows to act on them. This enables real-time, event-based collaboration between software and touchpoints.

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Flexible and legacy system friendly

Kotta takes the burden of mass sales off your online store, ERP and other endpoints in your ecosystem. It is built on top of proven and time-tested technologies and scales without additional hardware investment.

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Keep an eye on your ecosystem

With real-time monitoring and alerts you can effortlessly track entire workflows or individual tasks and avoid the headache of lengthy troubleshooting. This capability also ensures rapid intervention in network operations when unexpected business circumstances arise.

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Deep extensibility

You can customize and extend kotta’s integrations with your own applications. Being a platform-as-a-service (PaaS) kotta is not tied to a single vendor and can be deployed and developed by a third party or your inhouse developer team.

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Enterprise- grade reliability

Kotta is a modern, cloud-native, highly secure platform where all data is stored redundantly. Every customer and transaction event that runs through the system is stored, queued, scheduled and restarted as needed. The possibility of data loss due to physical damage is negligible.

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Kotta will serve you at least for the next decade. It is a continuously improved platform with an extensive roadmap. The platform you use receives automatic system updates with no extra maintenance fees.

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Your path to a more automated business starts here.

Contact our expert team

Real support from real humans (not AI chatbots). With deep eCommerce, ERP, CRM and iOT integration expertise we are ready to partner with you to get your touchpoints and tech stack become a more aligned ecosystem.

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Powering middle-size and enterprise clients from different sectors: